Complimentary insured shipping over $34930-day returnsCut and finished in GuangdongWhatsApp +86 137 2365 9289 Complimentary insured shipping over $34930-day returnsCut and finished in GuangdongWhatsApp +86 137 2365 9289
BOLT & BASTE Tailoring · boltandbaste.com

FAQ

Questions, answered straight.

If something is missing here, WhatsApp us – you will get a person who knows the collection, not a script.

01How do I choose a suit size without trying it on?

Measure your chest at the widest point, under the arms, and your natural waist at the navel. Match those two numbers on the size guide. If you are between sizes, take the larger one – a tailor can take a suit in, but cannot add cloth. Send the numbers on WhatsApp and we will confirm the size we would ship.

02Are the trousers hemmed?

No. Every pair arrives unhemmed so your tailor can set the length and the break for the shoes you actually wear. Any local tailor can do it in a day for a small fee. We would rather ship long than guess.

03Where are the suits made?

Designed in Xingning, Guangdong, and cut and finished by partner ateliers in China that we work with directly. We are a Chinese tailoring house and we are not shy about it – see the About page.

04What is the difference between Business, Formal and Ceremony?

Business is cut for a working week: regular through the chest, straight or gently tapered trousers. Formal is cut closer, with peak lapels, double-breasted fronts and three-piece sets. Ceremony is the linen and the midnight tuxedo – suits for a specific day rather than a calendar.

05Can I wear the suit jacket and trousers separately?

Yes, on most pieces – the three-piece is designed for it, and the navy, charcoal and grey suits work as separates. The tuxedo and the satin-striped trousers are the exception; keep those together.

06What does the warranty cover?

12 months against faults in materials and workmanship on tailoring – seams, lining, buttons, zips. Wear, alterations by a third party, and damage from use are not covered. Full terms on the warranty page.

07How do returns and exchanges work?

30 days from delivery, unworn with tags attached and in the original garment bag. Start it with your order number by email or WhatsApp. Exchange for another size or suit, or take a refund. Trousers that have been hemmed or altered cannot be returned.

08How much is shipping and how long does it take?

$24.00 flat, free over $349.00. Orders are dispatched within 1-3 business days after payment and typically arrive in 6-12 business days, tracked. See the shipping page for detail.

09How do I pay?

Place an order request and we email a secure payment link for card or PayPal after confirming stock – usually within one working day. Nothing is charged before that, and no card details are collected on this site.

10Can I order a made-to-measure suit?

The bespoke-inspired three-piece is available made-to-measure. Message us for the measurement sheet; production adds roughly two weeks to the normal dispatch time. The rest of the collection is stock sizing.

11How should I store and care for the suit between wears?

Brush the jacket, hang it on a wide wooden hanger and give it a day to rest before wearing it again. Steam lightly instead of ironing, dry clean sparingly, and keep the trousers on a clip hanger by the hem so the crease stays where your tailor put it.

12Do you ship to my country?

We ship worldwide with tracked and insured delivery. If your country is not listed at checkout, message us and we will quote a route. Import duties and taxes, where they apply, are the buyer's responsibility.

Still unsure? Give us a shout