Returns
30 days, unworn.
Suits get tried on, and trying on is fine. Wearing one out of the house is ordering a different thing – here is exactly where the line is, what an exchange costs, and how a return works from first message to refund.
The short version
You have 30 days from delivery to return any unworn suit for a full refund, or to exchange it for another size or another suit in the collection. Start with your order number by email or WhatsApp and we will send return instructions within one working day.
Unworn means
- Tags still attached and the garment bag and box included
- No wear, no smoke, no perfume, no make-up on the collar
- Trousers not hemmed, tapered or taken in at the waist
Exchanges
- Exchange any unworn suit for another size or another piece within the same 30 days
- Moving up the collection: you pay the price difference; moving down: we refund the difference to your original payment method
- One exchange per order. The replacement ships within 1-3 business days of your return arriving (subject to stock)
If something arrives damaged or wrong
Photograph the box and the garment before unpacking further, and contact us within 48 hours of delivery. For damage in transit or a wrong piece we cover everything – return shipping, replacement shipping, no restocking nonsense. This is rare: every jacket is inspected before it is bagged, and every parcel is insured.
What is not returnable
- Suits that have been worn, altered, pressed by a third party or smell of smoke
- Trousers that have been hemmed or tapered
- Requests started after the 30-day window
How a return works
- Email or WhatsApp us with your order number and the suit you are returning – say refund or exchange.
- We send the return address in Guangdong and simple packing instructions (same box, same tissue, extra tape).
- Ship it back tracked within 7 days of the instructions. Keep the tracking number.
- We inspect on arrival and refund to the original payment method within 3 business days – or dispatch your exchange.
Who pays return shipping
| Change of mind | You do – tracked, ideally insured |
|---|---|
| Exchange | You ship the first suit back; the replacement ships to you on us |
| Faulty or wrong item | We cover both directions |
| Warranty service, first 90 days | We cover both directions – see the warranty page |
For change-of-mind returns the original shipping fee is not refunded; faulty items always refund in full. Refunds go to the original payment method only. Nothing here limits rights you have by law – and the workmanship warranty runs alongside this policy, not instead of it.