Contact
Reach a person.
Sizing advice, stock checks, order updates, returns, warranty – one small team handles all of it, in English, within one working day. Pick whichever channel suits you.
Mon-Sat, 9:00-21:00 China time (UTC+8)
Fastest channel for sizing and stock – usually a reply within a few hours. Send your chest, waist and height and we will tell you which size to take.
Replies within one working day
Best for order numbers, returns, exchanges and warranty claims. Attach photos if the issue is visible – it saves a round trip.
Phone
Mon-Sat, 9:00-21:00 China time (UTC+8)
The same number as our WhatsApp. Calls are welcome for urgent order matters; for anything with photos, WhatsApp is faster.
Post
Bolt & Baste
No. 35 Xingdong Road, Xingning City, Meizhou, Guangdong Province, China 514500
Xingning, Meizhou, Guangdong, China
Returns are received at this address – start the return by email or WhatsApp first so we can watch for the parcel and log your order number.
Response times, honestly
| WhatsApp & phone | Mon-Sat, 9:00-21:00 China time (UTC+8); usually a few hours |
|---|---|
| Within one working day, every message answered by a person | |
| Order requests | Stock confirmation and payment link within one working day |
| Returns & warranty | Instructions within one working day; refunds 3 business days after inspection |
Before you order: tell us your chest, waist and height, and we will point at the right size honestly – even if it means telling you to size up.
Before you order
Send two measurements.
Chest and natural waist. It is the one message that prevents most wrong orders and returns.